HCL hiring 2023 for Analyst role

HCL hiring 2023 for Analyst role

HCL has opened up its Off Campus Drive for 2020/2021/2022/2023 Batch Freshers, aiming to hire candidates from all over India. Interested and eligible candidates can register themselves through the official HCL portal for the HCL Analyst Off Campus Drive. HCL is known for recruiting a significant number of candidates across India, and this page serves as a one-stop destination for all HCL Off Campus Drives across the country. Students seeking information on the HCL Exam can refer to the sections provided below. It’s a great opportunity for freshers to start their career in a reputed organization like HCL.

About HCL

HCL Technologies is a multinational IT services and consulting company headquartered in India. It offers a wide range of services including software development, infrastructure management, cybersecurity, cloud computing, and digital transformation. With a global presence in over 45 countries, HCL works with clients across various industries, providing innovative solutions and helping them drive business growth. Known for its customer-centric approach and focus on creating value, HCL is a trusted partner for organizations seeking IT solutions.

Job Description

Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff
Coordinate and manage relationships with vendors and support staff for hardware/software/network problem resolution
Administer and provide user account provisioning
Use the Incident Management System to document and manage problems, work requests, and resolutions
Respond to telephone calls, emails, instant messages, and assigned tickets from users
Assign work orders/incidents to appropriate support teams and follow up until closure
Respond to and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps
Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problems to appropriate support specialists
Evaluate, analyze, and set up PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate, and prioritize customer problems and complaints
May train users and operators on a limited basis and/or write training procedures
Participate in ongoing training and departmental development
Perform routine maintenance updates with other IT staff and business units
Provide all required documentation, including standards, configurations, and diagrams
Provide knowledge transfer of EUC operations

Technical Requirements:

Phone support experience necessary
Technical helpdesk or technical call center experience necessary
Disciplined, systematic problem-solving skills required
Hands-on work experience with:
Windows Operating systems (Clients: Windows 7, Windows Vista, Windows XP, Windows 2000; Servers: Windows 2000, Windows 2003, Windows 2008)
Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g., Explorer, Chrome, Firefox), VPN, and remote dial-in users
Support for laptops, desktops, and printers
PDA and BlackBerry support
Other: Adobe Acrobat and other common desktop applications like Winzip, etc.

Soft Skills:

Excellent communication and conversation skills (verbal and written)
Good documentation skills
Good working knowledge of MS OFFICE (including MS Project and Visio)
Should have great customer handling skills

HCL Recruitment 2023 – Frequently Asked Questions