Sopra Steria hiring 2023 for Service Support Junior Engineer

Sopra Steria hiring 2023 for Service Support Junior Engineer

Sopra Steria has opened up its Off Campus Drive for 2020/2021/2022/2023 Batch Freshers, aiming to hire candidates from all over India. Interested and eligible candidates can register themselves through the official Sopra Steria portal for the Sopra Steria Service Support Junior Engineer Off Campus Drive. Sopra Steria is known for recruiting a significant number of candidates across India, and this page serves as a one-stop destination for all Sopra Steria Off Campus Drives across the country. Students seeking information on the Sopra Steria Exam can refer to the sections provided below. It’s a great opportunity for freshers to start their career in a reputed organization like Sopra Steria.

About Sopra Steria

Sopra Steria is a European leader in consulting, digital services, and software development. With a strong presence across various industries, Sopra Steria delivers innovative solutions to help businesses thrive in the digital era. The company’s expertise lies in areas such as digital transformation, cybersecurity, cloud services, and data analytics, enabling organizations to achieve their strategic goals.

Job Description – Internal

· Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with

· Log details of all incidents and problems utilizing standard reporting methods.

· Provide first-line fixes, utilize relevant procedures, or escalate problems.

· Use supplied checklists and ensured that problems highlighted are followed up.

· Maintain procedures compliant with ITIL, the company’s quality management system

· Log all calls in the Service Desk Call Logging system

· Strong Knowledge of Computer, IT infrastructure, Printers, Ms office products& Networks, and their components

· Escalate tickets to L2 and L3 as appropriate and follow up for the resolution

· Experience in handling international clients.

(Project Description)

Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, chat within the time specified by the agreed service levels.

Mandatory Skills:

Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, and ServiceNow etc.
Excellent communication skills (written & verbal)
Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with proven track record of operational process change and improvement.
Ensure timely follow-up with cross-functional teams via e-mails, phone calls and Ms teams.

(Other Requirements)

· Willing to work from the office

Open to 24*7 environment

Total Experience Expected: 00-01 years

Sopra Steria Recruitment 2023 – Frequently Asked Questions